Ordering Information and FAQ
Frequently Asked Questions
Are you the only authorized reseller of Career Cluster® products?
The Career Clusters products are only available through www.careertech.org and can be reviewed, purchased and paid for online. NCTEF is the only authorized distributor of Career Clusters products.
How can I place an order?
You can order online 24 hours a day, or email us at firstname.lastname@example.org. Customer service hours are 9 a.m. to 4 p.m. EST. You may also fax an order to 301-588-9631. We cannot take orders over the phone.
Product Specifications: Product specifications are found on each corresponding page. If you have a question about a product that isn’t answered on the web page, please e-mail us.
Shipping Information: Please list the estimated shipping amount on your PO prior to sending. The shopping cart will not add shipping to your order if place a PO order online. We will accept purchase orders by fax at 301-588-9631.
UPS Ground Estimating Chart:
All 48 States excluding AK & HI
$1 - $50 ……………. $11.50 minimum
$51 -$150………... $15 minimum
$150- and up........10% of sales total
Orders shipping to Alaska, Hawaii and any outlying states or if you need an estimate for expedited shipping on your order please call 301-588-9635.
Tax Information: All sales are tax exempt unless you are in the state of Maryland: Please provide a copy of your tax exemption certificate for the state of Maryland.
Requesting a W-9 or Vendor Application: If your organization needs a W-9 on file or a vendor application filled out, please e-mail your request..
Payment Methods: You can pay for your order using the following methods.
Visa, MasterCard, or Purchase Order (please see P.O. instructions below)
Sorry we do not accept American Express
Purchase Order Instructions:
**Notice** PO orders will not ship until payment is received.
You may use a purchase order to place an order. Please use the shipping chart below to estimate your shipping charges. If you have any question regarding estimating your order for a P.O., please contact us at 301-588-9635. Fax your PO to 301-588-9631 or e-mail to us.
ALL DISCOUNTED/SALE ITEMS ARE FINAL SALE
Printed materials that do not meet your needs may be authorized for return if they are returned at your cost within 30 days of receiving your purchase and are in resalable condition (not torn, bent or missing pages; pages are in the correct order; publications with unbound pages are wrapped to make sure they stay in correct order during shipping). Materials returned to NCTEF that do not meet these stipulations will not receive credit or will be assessed a 15% restocking fee, depending on condition. CD’s cannot be returned. Shipping fees are not refundable. All returns must be received within15 days of authorization of return. There is no claim of warranty on any of the products. For more information, or for return authorization, contact Customer Service by e-mail or 301-588-9635.
*Cancellation of Order: Please contact us immediately if there is a change or cancellation of your order. Once the order is shipped the exchange policy is in effect.
Refunds: Refunds and partial refunds will be processed within 10-15 business days of the original transaction.
Missing Items/Questions regarding your order: Please contact us 10 days if you have any missing items. Items that are back ordered will be noted that they are back ordered. Any questions regarding your order - please contact us immediately.
We are not able to customize products at this time. Please contact us for more information.
NCTEF - Career Clusters
8484 Georgia Avenue, Suite 320
Silver Spring, MD 20910